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Grouper
 
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Last Login: Today @ 1:37:17 AM
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Snapper
Group: Forum Members
Last Login: Yesterday @ 10:52:35 PM
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My Turn...
I guess all of you are familiar with the Gulf Coast Savings Book that the local kids sell to raise money for extracurricular school activities. Well, there was a coupon for Kazbor's in Navarre in there. Now we used to eat there every Thursday like clockwork. We went there so much we even knew two of the waitresses by name, always requested them, and always tipped 20% - 30%. My family consists of the wife, myself, my 22 yo son, and my 16 yo daughter. Back to the coupon; as I say there was a coupon in the book for a buy one dinner and get a like dinner free, up to a $7.95 value. (There's not much at Kazbor's you can buy for $7.95 mind you.) The first time I tried to use my little coupon, the waitress said we couldn't because we had all ordered the wing special. No problem, there's always next week. The next time we were told we couldn't use the coupon because it couldn't be used if anyone on the ticket ordered a special. The third time, the wife and I ordered salads and I don't remember what the kids ordered, but it was still no dice. The fourth time, I told the wife we were going to order only the dinners and use the coupon. This particular night, they were slammed and we chose to take the first available table. After following all of the rules, the manager denied the coupon and I finally lost it. The owner came over and said the manager was just enforcing his policy and that he would accept the coupon. All was merry, we ordered an additional two appetizers and my wife and son had a few beers to boot, easily making up for any lost revenue from the $7.95 coupon. Service was really slow this night to boot and it took two hours just to get through dinner, but we took care of the waitress and were polite because she had no control over the kitchen or the large crowd. Like clockwork, we went back the next Thursday for our usual night out and low and behold, on their special board, written plain as day was "NO COUPONS." We quickly did an about face and will not be back. Now, I can do math, we spend an average of $50+ wk/$200+ a month there when we don't invite company to join us. Duh! That works out to about $2,400+ a year in my book. So far, they're down about $150 in revenue from us already. All because of a $7.95 coupon that Kazbor's published in a kids fund raising book. Now, we're supporting other local Navarre restaurants... I really haven't mentioned this to anyone, but it's about time I shared... Thanks for the open forum...
May the holes in your net be no larger than the fish in it. ~Irish Blessing
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Trigger
Group: Forum Members
Last Login: 3/18/2010 9:01:43 PM
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| Ok Guys - I'll add some good feelings to the discussion. Everyone who owns their own business should capitalize on the other guys poor service. Heck - I built my business on it. If you find a business with bad service - open up some competition. If you work for a business - step up to the plate and out-work everybody else. Customers will notice, and the best part is - some of those customers could be the one to offer you that killer job you always wanted.
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Sailfish
Group: Forum Members
Last Login: Yesterday @ 10:11:28 PM
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| Back in the 70s I worked at a building supply store in Panama City called Moore-Handley. It was kind of like the predessor to Lowe's but smaller. I worked part-time while going to the local community college, mostly stocking shelves but also did some selling when we were busy. All the salesmen were on commission. I was making a straight $2 an hour. We were always slammed on Saturdays so I was on the salesfloor. There was a shabbily dressed older lady that all the salesmen were ignoring while they helped the men who looked like they were going to spend money. I went out of my way to go over and ask her if I could help her. She said "Yes, I need 100 sheets of plywood and some 2x4s". Turns out she was from Port St. Joe and was building a house. One of the salesman who had been ignoring her heard the order and said, "I'll take care of her." I told him he would not, I had her. She spent close to $1,000 which was pretty big bucks in 1973. I learned a lot that day about customer service. You can't always judge a book by it's cover.
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